Resources

2021

At the beginning of 2021, CLING updated its 2012 Best Practice Guidelines for engaging with CALD communities in times of disaster to take into account its observations and learnings across the decade since the Canterbury earthquakes, when the region has experienced other significant disasters spanning natural, manmade and health disasters, as well as extended periods of ‘normalcy’.

Best Practice Guidelines: Communicating with Culturally and Linguistically Diverse (CALD) Communities - March 2021
This is the background document which sets out the rationale for reviewing the 2012 Guidelines. It contains both the Best Practice Guidelines for Agencies and the Actions documents.

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Best Practice Guidelines for Agencies - March 2021
This document sets out guidelines to help agencies communicate effectively and well with CALD communities.

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Actions (English version) - March 2021
This document sets out some actions we can all take to facilitate better communication. 
Note: This document has been translated into a number of languages, which are available on the CLING website under Community . 

2020

CLING observations and recommendations about information for CALD communities during COVID-19 – July 2020
Throughout COVID-19 Alert Levels 4, 3 and 2 (March - June 2020), CLING collated COVID-19 materials for CALD communities. This document compiles the group’s observations and learnings from this period.